Developing Human Skills for Effective Management

Saturday, June 15 and 22, 2024 (1.5 DAYS)
Saturday, June 15 - live, in-person full day's class at Conference and Expo
     Saturday, June 22 - to be held virtually for 1/2 day
1.2 CEUs

$1150 member / $1300 non-member

NOTE:  Fee includes hot breakfast, lunch (for the full day), and morning and afternoon refreshment breaks each day. Add $100 each for late (after the early-bird deadline), and onsite registration. Seminar is subject to cancellation and full refund if minimum enrollment is not met by the early registration deadline.    


SFraizinger2022_Headshot_LowInstructor: Shoshanna Fraizinger, CCP

Shoshanna, a Civil Engineering graduate from Ryerson University, has over 20 years in Nuclear Industry Project Management and Controls, including more than a decade in Ontario's Mega Refurbishment Projects. In addition to running her own consulting firm, she is a senior manager with Sargent & Lundy's Nuclear Power group, currently acting as PMO Center of Excellence Director for a Canadian nuclear client. Holding AACE's Certified Cost Professional Certification and PMI's Project Management Professional designation, Shoshanna has authored five papers on topics including estimating, scheduling and owner issues and co-authored an AACE recommended practice for estimate classification in the nuclear industry. She regularly teaches AACE certification courses and is available as a part-time instructor for Fanshawe College's Program Management Program. She is the 2023-2024 Past President on the AACE Board, a recently added member of the Tech Board, Women In Nuclear, Canadian Nuclear Society, and CII’s joint project controls & risk CBA.

Description and Learning Objectives
This seminar is tailored for current and aspiring managers and leaders in a technical or project related environment, focusing on essential soft skills for the modern workplace. It covers effective communication, emphasizing both verbal and non-verbal aspects and overcoming barriers. The course delves into emotional intelligence, leadership versus management, and ethical decision-making. Real-world examples and case studies illustrate managing client relationships, commercial negotiations, and conflict resolution. Additionally, it addresses the role of technology in management and includes interactive sessions on feedback. Participants will also create actionable plans for applying these skills, making the module a transformational experience in people management.

The key learning objectives that will benefit participants of the training include:
• Enhancing Effective Communication: developing skills in both verbal and non-verbal communication, recognizing and overcoming communication barriers
• Emotional Intelligence: understanding and applying emotional intelligence to foster empathy and understanding in diverse teams
• Leadership vs. Management: differentiating leadership from management and mastering advanced leadership strategies
• Ethical Decision-Making: grasping the importance of ethics in leadership roles
• Client Relationship Management: learning strategies for managing complex client relationships and commercial negotiations
• Conflict Resolution: gaining techniques for resolving interpersonal conflicts effectively
• Technological Integration: understanding how to utilize digital tools to enhance managerial effectiveness
• Feedback Skills: practicing giving and receiving constructive feedback for personal and team growth
• Actionable Planning: developing plans to apply learned skills in professional roles for a tangible impact

Knowledge Areas:
The primary knowledge areas addressed in the training are:
• Effective Communication: techniques in verbal and non-verbal communication, overcoming barriers
• Emotional Intelligence: strategies for empathy and understanding within teams
• Leadership and Management: differentiation and strategies for effective leadership
• Ethical Decision-Making: understanding the role of ethics in leadership
• Client Relationship Management: managing complex client relationships and negotiations
• Conflict Resolution: techniques for effective interpersonal conflict resolution
• Technological Integration in Management: digital tools usage for enhanced managerial effectiveness
• Feedback Mechanisms: skills in giving and receiving constructive feedback

Course Outline:

Day 1:
Introduction: The Importance of Human Skills (1 Hour)
  Overview and objectives
Building and Leading Teams (2 Hours)
  Discussion on effective teams, leadership vs. management, and emotional intelligence in leadership
  Group activity on team formation and role-playing on team conflict resolution
Effective Communication (2 Hours)
  Training on active listening, feedback, and tailoring communication
  Role-playing sessions for practice
Engaging with Client Stakeholders (1.5 Hours)
  Exploring dynamics of managing client relationships
  Scenario-based group discussions
Lunch Break (1 Hour)
Commercial Acumen and Management (2 Hours)
  Basics of financial literacy, pricing, budgeting, forecasting
  Case study analysis on commercial decisions

Day 2:
Conflict Resolution and Negotiation (2 Hours)
  Identifying conflict sources, resolution techniques, and negotiation principles
  Role-playing on negotiating scenarios
Ethical Leadership (1.5 Hours)
  The role of ethics in management
  Group discussions on ethical dilemmas
Conclusion and Action Planning (2 Hours)
  Consolidation of learning, drafting personal development plans
  Feedback & Assessment through post seminar survey

Professional Development & Technical Resources