Cancellations, No Shows & Rescheduling Policies
In accordance with our contracted service agreement with our computer-based testing (CBT) provider, the following policies shall be enforced.
Reschedule and Cancellation
- You may reschedule or cancel an examination appointment without forfeiting the fee if the cancellation notice is received exactly 72 hours before
the scheduled examination date.
Missed Appointment (No Show)
- By not showing up to your appointment on time, you automatically forfeit your examination scheduling fee. You are considered a no show if you do not cancel your appointment, arrive at the test center after your examination start time, or do not present the proper identification when you arrive at the test site.
- AACE enforces a strict no-refund policy
. However, a refund may be granted in cases of an AACE computer system error or human error made by AACE staff. Otherwise, no refunds are given once a transaction has been completed. No exceptions.
Computer-Based Testing (CBT) Disruption Policy
AACE and our testing facility partner, Kryterion are committed to providing a comfortable and stable environment for our test takers. Candidates can expect a secure test environment and high standards when taking an AACE exam. Some situations are outside the control of either AACE or Kryterion, so we've developed a policy to provide guidance on how to deal with technical issues should they occur while taking an AACE CBT exam.